Check-in Scan

David Jiménez Kim

Lidia Valenzuela

Casandra Rojas

Useful information

Where do I find my invoices?

If you need to change the details of your card, either because it has expired or has been lost, here we explain how to do it very easily.

How to change the payment method?

If you have partners, family or agents that help you with doing the check-ins, you can add them to your account at no extra cost!

How do I add agents or employees?

if you would like to use the app on various devices or phones please follow these steps

Using Check-in Scan on multiple devices

What is the generic link for my property and how to use it?

"Quarterly informative declaration of property rental for tourism purposes"

How to Export guests for the "Modelo 179 Agencia Tributaria" Tax Office

We’ll explain where to download your property's QR code so that guests can check themselves in upon arrival.

What is and how do I download a QR code?

To get your guest data in Excel format, you can easily do so from your Check-in Scan account.

Export Your Guest Check-in Records

If you need to modify your guests' details after they have completed the check-in, you can do so from the app.

How to edit guest details before sending them to the authorities

Ernesto

Teresa Lauth González

If you cant remember your Check-in Scan password or you need to change it from your mobile phone, here we explain the steps to follow.

I've forgotten my Check-in Scan password. How can I change it from my mobile phone?

Si no recuerdas tu contraseña o necesitas cambiarla desde tu ordenador, aquí te explicamos los pasos a seguir.

I have forgotten my Check-in Scan password. How do I change it from my computer?

If you need to change the password to send data to the Mossos, here's how.

How do I change my Mossos D’esquadra -Aplicació Hostalatge password.

If its not possible for you to access your Ertzaintza account or your property appears disconnected, you can contact them directly.

How do I change the password from the Ertzaintza? Hotel Establezimenduetarako Zerbitzua

How to change passwords

Find answers and get help from Intercom Support and Community Experts

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