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How do I know that the check-in has been completed and sent correctly?

If you would like to confirm that the information has been sent correctly to the relevant authorities, you can do it in several ways.

Maria Castro avatar
Written by Maria Castro
Updated over a week ago

You will need to log in to your Check-in Scan account at https://app.checkinscan.com/client/login using your username and password. Once logged in, go to the “Check-ins” section:

There you will see a list of all guests who have completed their registration. You can view their check-in and check-out dates, the property name, the main guest’s name, and the total number of guests registered under the “PAX” column.

  • If you see “Check-in sent” in green, it means the registration was successfully sent to the authorities.

  • If it appears in gray, remember that the data will be sent automatically to the authorities on the day of the guest’s arrival after 11:00 PM, provided that automatic sending is enabled.

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