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How do I add the user and password for the authorities?

If you already added your property without police codes and you are now ready to connect it, check this article!

Teresa Lauth González avatar
Written by Teresa Lauth González
Updated over 2 weeks ago

If, when you added your property, you didn’t yet have a username and password for the authorities (SES Hospedajes, Mossos d'Esquadra, or Ertzaintza), and now you’d like to add them, the steps are very simple.

Go to your Web Dashboard and click "Edit" next to the name of the property you want to connect.

Click on the second tab, "Police", and uncheck the box "I don't have a username and password for the authorities."

Once you uncheck the box, you’ll be able to select the type of authority you work with and enter your username and password.

If the information is not saved correctly, make sure you’re entering it properly, as the system won’t be able to connect if the details are incorrect.

If you’ve entered the information correctly, clicking Save will return you to the properties menu, and your property will appear properly connected with the corresponding authority's badge.

If not, here we explain how to change your password with the authorities:

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