To be able to send your guests’ information to the authorities, you need a username and password for their computer system. If you have not yet obtained this information, you must contact the Mossos d’Esquadra to request it.
If you already have your username and password for the Mossos d’Esquadra website but, for some reason, you are unable to log in, here’s how to reset your password.
To change your password, go to the main page of the Travelers Registration website for hospitality establishments.
Select the option “Have you forgotten your password?”, which you’ll find at the bottom of the login box, below the password field.
If you select this option, a pop-up window will appear where you must enter your user code (the police identification number of the establishment) and the contact email address that you provided on the PI 15 form when registering the establishment.
Once you have entered this information, click on the “Reset password” icon. The new password will then be automatically sent to the email address you provided.
If this option gives you any problems, you can always contact them in the following ways:
By phone: 93 486 84 26
Through the contact form by clicking here
Once you have successfully changed your password, you can return to the “Properties” section of Check-in Scan and update it in our system to continue sending your check-ins.
Here’s how to do it.