You’ll need to log in to your Check-in Scan account to start the setup:
Once inside, go to the “Properties” section and click the “Edit” button for the corresponding property.
You’ll find the tab for the new “Deposits” feature.
Activate the toggle to enable it for that property and click on “Connect with Stripe”.
Stripe is the platform we use for online payment management.
By connecting your Check-in Scan account with Stripe, you can automatically manage the collection and refund of guest security deposits via credit or debit card, without having to do it manually.
When you click “Connect with Stripe”, the notice shown in the following image will appear:
Read it carefully and, if you agree, click “Continue”.
As indicated in the notice, you will be redirected to the Stripe page, where you can create a new account or log in if you already have one.
Creating or accessing your Stripe account
On the Stripe page, enter the email address you want to use for the account and click “Submit”.
(If you already have a Stripe account, enter the email you used to create it.)
Next, enter a password and click Submit.
Stripe will ask you to set up a two-step authentication method.
A QR code will appear to scan with an authentication app.
If you don’t use this method, select “Use your phone”.
Enter your phone number and click “Send text message”.
You will receive a numeric code via SMS, which you must enter to verify your account.
Once this is done, a backup code will appear. We recommend copying and saving it in a safe place.
Click “Next” to continue.
In the next step, you will start filling in your account information.
First, you will be asked for your company details, such as location, type, and structure. Select the appropriate option and click Continue.
Continue filling out the form by entering all the required company fields.
Next, enter your personal information.
Then, Stripe will ask you to specify the owners of the company. If you don’t have any, click “Continue with no owners”.
On the next screen, you will be asked to specify the directors of the company. If there are none, click “Continue without directors”.
Next, enter the bank account details where you want to receive the security deposit amounts.
Then, configure the information you want your guests to see on their bank statements, invoices, and receipts.
On the following screen, Stripe will ask if you want to make a donation. If not, click “No, thanks”.
Next, the page will offer a VAT calculation service.
Click “Not right now” to skip this option and continue.
Before finishing, Stripe will allow you to review all the entered information.
Make sure everything is correct and click “Accept and submit”.
If the button is disabled, some fields are probably missing. Click “Edit” and complete them.
How to customize the security deposit according to your property’s needs
Once your account is created, you will be automatically redirected to Check-in Scan.
From there, your property will be connected to Stripe, and the security deposit configuration will be enabled.
You will be able to enter the amount of the deposit, the number of days it will remain on hold after the guest’s check-out, who will cover the processing fees, and whether you want the guest to pay it directly through the app or at the property.
The guest will be able to view and pay the deposit directly from the online check-in link:
When checking the deposit details, they will see the amount you have customized in your account:
The guest will then need to enter their email address and will receive a verification code:
Once their email is verified, they will be redirected to the Stripe payment gateway to enter their card details:
On the payment gateway, the guest will be able to enter the card details they wish to use for the payment. Once the information is completed, they must click “Pay".
If the card details are correct, a payment confirmation will be displayed, indicating that the deposit amount has been successfully placed.
