Help Centre

Here you can find some help

Ione Lamb avatar Kurt Nock avatar David Jiménez Kim avatar
40 articles in this collection
Written by Ione Lamb, Kurt Nock, and David Jiménez Kim
How to use Check-in Scan

Download the app and register with Check-in Scan

Download the Check-in Scan app from the App Store or Google Play and create an account
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

How do I add a property?

If you are ready to add your properties, here we explain where and how to do it.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

Adding rooms to your property

How to add rooms to a property from the control panel
David Jiménez Kim avatar
Written by David Jiménez Kim
Updated over a week ago

Make a face-to-face Check-in

Face-to-face Check-in with mobile or tablet
David Jiménez Kim avatar
Written by David Jiménez Kim
Updated over a week ago

How do I add agents or employees?

If you have partners, family or agents that help you with doing the check-ins, you can add them to your account at no extra cost!
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

How to delete a property

Delete a property from the control panel
David Jiménez Kim avatar
Written by David Jiménez Kim
Updated over a week ago

Enable push notifications on Android

Android push notifications
David Jiménez Kim avatar
Written by David Jiménez Kim
Updated over a week ago

How to setup push notifications on iOS

Push notifications iOS, iPhone, iPad
David Jiménez Kim avatar
Written by David Jiménez Kim
Updated over a week ago

Where do I find my invoices?

Invoices, web control panel
David Jiménez Kim avatar
Written by David Jiménez Kim
Updated over a week ago

How do I take advantage of the annual subscription?

If you would like to purchase our annual unlimited scans subscription, keep reading!
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

Using Check-in Scan on multiple devices

if you would like to use the app on various devices or phones please follow these steps
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

Can I use Check-in Scan without police codes (username and password)?

You can use the system to create the registry book, which is also obligatory, among other functions.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

What is and how do I download a QR code?

If your guests are going to do a self check-in, they will need a QR code that they can scan, we will explain where to download it.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

How do I know that the check-in has been completed and sent correctly?

If you would like to confirm that the information has been sent correctly to the relevant authorities, you can do it in several ways.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

Where are my guest registrations forms (partes de viajeros) and registry book?

Your registry books contain all of the details of each guest in individual documents called Partes de Viajero
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

What version of the Check-in Scan app do I have?

To work out what version of the app you have, follow these steps:
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

What to do in case of poor connection?

If the internet connection at the property is not very stable we recommend some steps to follow
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

How to Export guests for the "Modelo 179 Agencia Tributaria" Tax Office

"Quarterly informative declaration of property rental for tourism purposes"
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago
Reservations and Pre Check-in

Check how many guests have sent their details

If you would like to know how many people have already sent us their check-in details follow these steps
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

Reservations and Web Check-in - Receive your guest's data before their arrival.

If you want to add reservations or register guests before their arrival, here we explain how to do it
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

How to Check-in Reservation Guests through the mobile app

If you have created a reservation and need to add guests, here we explain how to check-in your guests through the mobile app
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

Automatic Sending of reservation instructions

Automatic sending of reservation instructions to the guest.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

How to add multiple room ICals

How to add room ICals and sync your reservations
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

iCAL - How to import reservations from your PMS/Channel Manager

Import reservations from Airbnb, AvaiBook, Avantio, Masteryield, Rentalsunited, SpainHolidays, 365Villas, Smoobu, Rural Gest, Sexta Planta
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

365 Villas - Import Reservations

How to import your reservations from 365 Villas to Check-in Scan
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

AvaiBook - How do I import my bookings?

If you use AvaiBook and would like to import your reservations to Check-in Scan have a look at this article
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

Smoobu - How do I import my bookings?

If you use Smoobu and would like to import your reservations to Check-in Scan have a look at this article
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago
How to change your passwords

How do I add the user and password for the authorities?

If you already added your property without police codes and you are now ready to connect it, check this article!
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

I've forgotten my Check-in Scan password. How can I change it from my computer?

If you cant remember your Check-in Scan password or you need to change your password from the computer, here we explain the steps to follow.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

I've forgotten my Check-in Scan password. How can I change it from my mobile phone?

If you cant remember your Check-in Scan password or you need to change it from your mobile phone, here we explain the steps to follow.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

How do I change the password of my property on the Check-in Scan control panel?

If you have modified the password of your property on the police website, you will need to update it on our system also.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

How do I change the password from the Webpol National Police?

If you cant access your E-Hotel account on Webpol, here we explain how to change your password.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

How do I change the password from the Guardia Civil - Hospederias?

If it is not possible for you to access your Guardia Civil (Hospederías) account then you can change the password by following these steps.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

How do I change the password from the Mossos d'esquadra? Aplicacio Hostalatge?

If you need to change the password to be able to send the information to the Mossos, here we explain how.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago

How do I change the password from the Ertzaintza? Hotel Establezimenduetarako Zerbitzua

If its not possible for you to access your Ertzaintza account or your property appears disconnected, you can contact them directly.
Kurt Nock avatar
Written by Kurt Nock
Updated over a week ago