Group 65
Go to Check-in Scan
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Help Centre
Here you can find some help
39 articles in this collection
Written by
Ione Lamb,
Kurt Nock,
and
David Jiménez Kim
How to setup push notifications on iOS
Push notifications iOS, iPhone, iPad
Written by
David Jiménez Kim
Updated over a week ago
Reservations and Pre Check-in
365 Villas - Import Reservations
How to import your reservations from 365 Villas to Check-in Scan
Written by
Ione Lamb
Updated over a week ago
Automatic Sending of reservation instructions
Automatic sending of reservation instructions to the guest.
Written by
Kurt Nock
Updated over a week ago
How to add multiple room ICals
How to add room ICals and sync your reservations
Written by
Kurt Nock
Updated over a week ago
Instructions for Beta Testing - Reservations
If you have been chosen to try our new reservations function please take a minute to read this article
Written by
Ione Lamb
Updated over a week ago
What is Reservations and how does it work?
If you want to add reservations, register guests before their arrival, here we explain how to do it
Written by
Ione Lamb
Updated over a week ago
iCAL - How to import reservations from your PMS/Channel Manager
Import reservations from Airbnb, AvaiBook, Avantio, Masteryield, Rentalsunited, SpainHolidays, 365Villas, Smoobu, Rural Gest, Sexta Planta
Written by
Ione Lamb
Updated over a week ago
Reservation guests - How to self Check-in
If you have received instructions to do a self check-in, here we explain the steps to follow
Written by
Ione Lamb
Updated over a week ago
How to Check-in Reservation Guests
If you have created a reservation and need to add guests, here we explain how to check-in your guests
Written by
Ione Lamb
Updated over a week ago
AvaiBook - How do I import my bookings?
If you use AvaiBook and would like to import your reservations to Check-in Scan have a look at this article
Written by
Ione Lamb
Updated over a week ago
Smoobu - How do I import my bookings?
If you use Smoobu and would like to import your reservations to Check-in Scan have a look at this article
Written by
Ione Lamb
Updated over a week ago
How to use Check-in Scan
How do I take advantage of the annual subscription?
If you would like to change your scans plan to a unlimited scans subscription keep reading!
Written by
Ione Lamb
Updated over a week ago
What is DEMO mode?
If you need to use, activate or deactivate DEMO mode, here we explain how.
Written by
Kurt Nock
Updated over a week ago
Registration Process Through Booking
If you have registered through Booking.com please follow this steps to setup your account
Written by
Ione Lamb
Updated over a week ago
How do I add a property?
If you are ready to add your properties, here we explain where and how to do it.
Written by
Kurt Nock
Updated over a week ago
Where and how do I buy more scans?
Steps to follow to buy more credits/scans
Written by
Kurt Nock
Updated over a week ago
Using Check-in Scan on multiple devices
if you would like to use the app on various devices or phones please follow these steps
Written by
Ione Lamb
Updated over a week ago
How do I add the user and password for the authorities?
If you already added your property without police codes and you are now ready to connect it, check this article!
Written by
Ione Lamb
Updated over a week ago
Can I use Check-in Scan without police codes (username and password)?
You can use the system to create the registry book, which is also obligatory, among other functions.
Written by
Kurt Nock
Updated over a week ago
Can I check in guests that arrive on different dates?
If the guests from the same booking arrive on different dates.
Written by
Kurt Nock
Updated over a week ago
Can I register my guests before they arrive?
If you receive the guest details before they arrive, here we explain the steps to take.
Written by
Kurt Nock
Updated over a week ago
What is and how do I download a QR code?
If your guests are going to do a self check-in, they will need a QR code that they can scan, we will explain where to download it.
Written by
Kurt Nock
Updated over a week ago
How do you use the QR code?
If you have arrived to the property and you have to complete a check-in, follow the next steps to scan the QR code.
Written by
Kurt Nock
Updated over a week ago
How do I add agents or employees?
If you have partners, family or agents that help you with doing the check-ins, you can add them to your account at no extra cost!
Written by
Kurt Nock
Updated over a week ago
How do I know that the check-in has been completed and sent correctly?
If you would like to confirm that the information has been sent correctly to the relevant authorities, you can do it in several ways.
Written by
Kurt Nock
Updated over a week ago
Where are my guest registrations forms (partes de viajeros) and registry book?
Your registry books contain all of the details of each guest in individual documents called Partes de Viajero
Written by
Kurt Nock
Updated over a week ago
What version of the Check-in Scan app do I have?
To work out what version of the app you have, follow these steps:
Written by
Kurt Nock
Updated over a week ago
What to do in case of poor connection?
If the internet connection at the property is not very stable we recommend some steps to follow
Written by
Ione Lamb
Updated over a week ago
How to Export guests for the "Modelo 179 Agencia Tributaria" Tax Office
"Quarterly informative declaration of property rental for tourism purposes"
Written by
Ione Lamb
Updated over a week ago
How to change your passwords
I've forgotten my Check-in Scan password. How can I change it from my computer?
If you cant remember your Check-in Scan password or you need to change your password from the computer, here we explain the steps to follow.
Written by
Kurt Nock
Updated over a week ago
I've forgotten my Check-in Scan password. How can I change it from my mobile phone?
If you cant remember your Check-in Scan password or you need to change it from your mobile phone, here we explain the steps to follow.
Written by
Kurt Nock
Updated over a week ago
How do I change the password of my property on the Check-in Scan control panel?
If you have modified the password of your property on the police website, you will need to update it on our system also.
Written by
Kurt Nock
Updated over a week ago
How do I change the password from the Webpol National Police?
If you cant access your E-Hotel account on Webpol, here we explain how to change your password.
Written by
Kurt Nock
Updated over a week ago
How do I change the password from the Guardia Civil - Hospederias?
If it is not possible for you to access your Guardia Civil (Hospederías) account then you can change the password by following these steps.
Written by
Kurt Nock
Updated over a week ago
How do I change the password from the Mossos d'esquadra? Aplicacio Hostalatge?
If you need to change the password to be able to send the information to the Mossos, here we explain how.
Written by
Kurt Nock
Updated over a week ago
How do I change the password from the Ertzaintza? Hotel Establezimenduetarako Zerbitzua
If its not possible for you to access your Ertzaintza account or your property appears disconnected, you can contact them directly.
Written by
Kurt Nock
Updated over a week ago
Useful Information
What is and how do I obtain a Tourism License?
If you do not yet have a Tourism License to rent out your holiday property, here is some information that you may find useful.
Written by
Kurt Nock
Updated over a week ago
What are and where do I obtain the username and password for the relevant authorities?
Regardless of whether you work with the National Police,Mossos D'esquadra,Guardia Civil or Ertzaintza,you will need a username and password.
Written by
Kurt Nock
Updated over a week ago
How to create or activate your National Police Webpol user and password account
If you already went to the police station to claim your police codes here are the steps to follow
Written by
Ione Lamb
Updated over a week ago