Help Centre

How to setup push notifications on iOS

Push notifications iOS, iPhone, iPad

Written by David Jiménez Kim
Updated over a week ago

365 Villas - Import Reservations

How to import your reservations from 365 Villas to Check-in Scan

Written by Ione Lamb
Updated over a week ago

Automatic Sending of reservation instructions

Automatic sending of reservation instructions to the guest.

Written by Kurt Nock
Updated over a week ago

How to add multiple room ICals

How to add room ICals and sync your reservations

Written by Kurt Nock
Updated over a week ago

Reservations and Web Check-in - Receive your guest's data before their arrival.

If you want to add reservations or register guests before their arrival, here we explain how to do it

Written by Ione Lamb
Updated over a week ago

iCAL - How to import reservations from your PMS/Channel Manager

Import reservations from Airbnb, AvaiBook, Avantio, Masteryield, Rentalsunited, SpainHolidays, 365Villas, Smoobu, Rural Gest, Sexta Planta

Written by Ione Lamb
Updated over a week ago

Reservation guests - How to self Check-in

If you have received instructions to do a self check-in, here we explain the steps to follow

Written by Ione Lamb
Updated over a week ago

How to Check-in Reservation Guests

If you have created a reservation and need to add guests, here we explain how to check-in your guests

Written by Ione Lamb
Updated over a week ago

AvaiBook - How do I import my bookings?

If you use AvaiBook and would like to import your reservations to Check-in Scan have a look at this article

Written by Ione Lamb
Updated over a week ago

Smoobu - How do I import my bookings?

If you use Smoobu and would like to import your reservations to Check-in Scan have a look at this article

Written by Ione Lamb
Updated over a week ago

How to delete a property

Delete a property from the control panel

Written by David Jiménez Kim
Updated over a week ago

Make a face-to-face Check-in

Face-to-face Check-in with mobile or tablet

Written by David Jiménez Kim
Updated over a week ago

Adding rooms to your property

How to add rooms to a property from the control panel

Written by David Jiménez Kim
Updated over a week ago

Download the app and register with Check-in Scan

Download the Check-in Scan app from the App Store or Google Play and create an account

Written by Ione Lamb
Updated over a week ago

How do I take advantage of the annual subscription?

If you would like to change your scans plan to a unlimited scans subscription keep reading!

Written by Ione Lamb
Updated over a week ago

What is DEMO mode?

If you need to use, activate or deactivate DEMO mode, here we explain how.

Written by Kurt Nock
Updated over a week ago

Registration Process Through Booking

If you have registered through Booking.com please follow this steps to setup your account

Written by Ione Lamb
Updated over a week ago

How do I add a property?

If you are ready to add your properties, here we explain where and how to do it.

Written by Kurt Nock
Updated over a week ago

Where and how do I buy more scans?

Steps to follow to buy more credits/scans

Written by Kurt Nock
Updated over a week ago

Using Check-in Scan on multiple devices

if you would like to use the app on various devices or phones please follow these steps

Written by Ione Lamb
Updated over a week ago

How do I add the user and password for the authorities?

If you already added your property without police codes and you are now ready to connect it, check this article!

Written by Ione Lamb
Updated over a week ago

Can I use Check-in Scan without police codes (username and password)?

You can use the system to create the registry book, which is also obligatory, among other functions.

Written by Kurt Nock
Updated over a week ago

Can I check in guests that arrive on different dates?

If the guests from the same booking arrive on different dates.

Written by Kurt Nock
Updated over a week ago

Can I register my guests before they arrive?

If you receive the guest details before they arrive, here we explain the steps to take.

Written by Kurt Nock
Updated over a week ago

What is and how do I download a QR code?

If your guests are going to do a self check-in, they will need a QR code that they can scan, we will explain where to download it.

Written by Kurt Nock
Updated over a week ago

How do you use the QR code?

If you have arrived to the property and you have to complete a check-in, follow the next steps to scan the QR code.

Written by Kurt Nock
Updated over a week ago

How do I add agents or employees?

If you have partners, family or agents that help you with doing the check-ins, you can add them to your account at no extra cost!

Written by Kurt Nock
Updated over a week ago

How do I know that the check-in has been completed and sent correctly?

If you would like to confirm that the information has been sent correctly to the relevant authorities, you can do it in several ways.

Written by Kurt Nock
Updated over a week ago

Where are my guest registrations forms (partes de viajeros) and registry book?

Your registry books contain all of the details of each guest in individual documents called Partes de Viajero

Written by Kurt Nock
Updated over a week ago

What version of the Check-in Scan app do I have?

To work out what version of the app you have, follow these steps:

Written by Kurt Nock
Updated over a week ago

What to do in case of poor connection?

If the internet connection at the property is not very stable we recommend some steps to follow

Written by Ione Lamb
Updated over a week ago

How to Export guests for the "Modelo 179 Agencia Tributaria" Tax Office

"Quarterly informative declaration of property rental for tourism purposes"

Written by Ione Lamb
Updated over a week ago

I've forgotten my Check-in Scan password. How can I change it from my computer?

If you cant remember your Check-in Scan password or you need to change your password from the computer, here we explain the steps to follow.

Written by Kurt Nock
Updated over a week ago

I've forgotten my Check-in Scan password. How can I change it from my mobile phone?

If you cant remember your Check-in Scan password or you need to change it from your mobile phone, here we explain the steps to follow.

Written by Kurt Nock
Updated over a week ago

How do I change the password of my property on the Check-in Scan control panel?

If you have modified the password of your property on the police website, you will need to update it on our system also.

Written by Kurt Nock
Updated over a week ago

How do I change the password from the Webpol National Police?

If you cant access your E-Hotel account on Webpol, here we explain how to change your password.

Written by Kurt Nock
Updated over a week ago

How do I change the password from the Guardia Civil - Hospederias?

If it is not possible for you to access your Guardia Civil (Hospederías) account then you can change the password by following these steps.

Written by Kurt Nock
Updated over a week ago

How do I change the password from the Mossos d'esquadra? Aplicacio Hostalatge?

If you need to change the password to be able to send the information to the Mossos, here we explain how.

Written by Kurt Nock
Updated over a week ago

How do I change the password from the Ertzaintza? Hotel Establezimenduetarako Zerbitzua

If its not possible for you to access your Ertzaintza account or your property appears disconnected, you can contact them directly.

Written by Kurt Nock
Updated over a week ago

Where do I find my invoices?

Invoices, web control panel

Written by David Jiménez Kim
Updated over a week ago

ID expired during COVID-19

Written by David Jiménez Kim
Updated over a week ago

Enable push notifications on Android

Android push notifications

Written by David Jiménez Kim
Updated over a week ago

What is and how do I obtain a Tourism License?

If you do not yet have a Tourism License to rent out your holiday property, here is some information that you may find useful.

Written by Kurt Nock
Updated over a week ago

What are and where do I obtain the username and password for the relevant authorities?

Regardless of whether you work with the National Police,Mossos D'esquadra,Guardia Civil or Ertzaintza,you will need a username and password.

Written by Kurt Nock
Updated over a week ago

How to create or activate your National Police Webpol user and password account

If you already went to the police station to claim your police codes here are the steps to follow

Written by Ione Lamb
Updated over a week ago