Help Centre

Here you can find some help

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29 articles in this collection
Written by Ione Lamb and Kurt Nock
How to use Check-in Scan

How do I take advantage of the annual subscription?

If you would like to change your scans plan to a unlimited scans subscription keep reading!
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Written by Ione Lamb
Updated over a week ago

What is DEMO mode?

If you need to use, activate or deactivate DEMO mode, here we explain how.
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Written by Kurt Nock
Updated over a week ago

Registration Process Through Booking

If you have registered through Booking.com please follow this steps to setup your account
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Written by Ione Lamb
Updated over a week ago

How do I add a property?

If you are ready to add your properties, here we explain where and how to do it.
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Written by Kurt Nock
Updated over a week ago

Where and how do I buy more scans?

Steps to follow to buy more credits/scans
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Written by Kurt Nock
Updated over a week ago

Using Check-in Scan on multiple devices

if you would like to use the app on various devices or phones please follow these steps
Ione Lamb avatar
Written by Ione Lamb
Updated over a week ago

How do I add the user and password for the authorities?

If you already added your property without police codes and you are now ready to connect it, check this article!
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Written by Ione Lamb
Updated over a week ago

Can I use Check-in Scan without police codes (username and password)?

You can use the system to create the registry book, which is also obligatory, among other functions.
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Written by Kurt Nock
Updated over a week ago

Can I check in guests that arrive on different dates?

If the guests from the same booking arrive on different dates.
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Written by Kurt Nock
Updated over a week ago

Can I register my guests before they arrive?

If you receive the guest details before they arrive, here we explain the steps to take.
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Written by Kurt Nock
Updated over a week ago

What is and how do I download a QR code?

If your guests are going to do a self check-in, they will need a QR code that they can scan, we will explain where to download it.
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Written by Kurt Nock
Updated over a week ago

How do you use the QR code?

If you have arrived to the property and you have to complete a check-in, follow the next steps to scan the QR code.
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Written by Kurt Nock
Updated over a week ago

How do I add agents or employees?

If you have partners, family or agents that help you with doing the check-ins, you can add them to your account at no extra cost!
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Written by Kurt Nock
Updated over a week ago

How do I know that the check-in has been completed and sent correctly?

If you would like to confirm that the information has been sent correctly to the relevant authorities, you can do it in several ways.
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Written by Kurt Nock
Updated over a week ago

Where are my guest registrations forms (partes de viajeros) and registry book?

Your registry books contain all of the details of each guest in individual documents called Partes de Viajero
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Written by Kurt Nock
Updated over a week ago

What version of the Check-in Scan app do I have?

To work out what version of the app you have, follow these steps:
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Written by Kurt Nock
Updated over a week ago
How to change your passwords

I've forgotten my Check-in Scan password. How can I change it from my computer?

If you cant remember your Check-in Scan password or you need to change your password from the computer, here we explain the steps to follow.
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Written by Kurt Nock
Updated over a week ago

I've forgotten my Check-in Scan password. How can I change it from my mobile phone?

If you cant remember your Check-in Scan password or you need to change it from your mobile phone, here we explain the steps to follow.
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Written by Kurt Nock
Updated over a week ago

How do I change the password of my property on the Check-in Scan control panel?

If you have modified the password of your property on the police website, you will need to update it on our system also.
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Written by Kurt Nock
Updated over a week ago

How do I change the password from the Webpol National Police?

If you cant access your E-Hotel account on Webpol, here we explain how to change your password.
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Written by Kurt Nock
Updated over a week ago

How do I change the password from the Guardia Civil - Hospederias?

If it is not possible for you to access your Guardia Civil (Hospederías) account then you can change the password by following these steps.
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Written by Kurt Nock
Updated over a week ago

How do I change the password from the Mossos d'esquadra? Aplicacio Hostalatge?

If you need to change the password to be able to send the information to the Mossos, here we explain how.
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Written by Kurt Nock
Updated over a week ago

How do I change the password from the Ertzaintza? Hotel Establezimenduetarako Zerbitzua

If its not possible for you to access your Ertzaintza account or your property appears disconnected, you can contact them directly.
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Written by Kurt Nock
Updated over a week ago